2020. 2. 8. 10:57ㆍ카테고리 없음
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Explain the issue you are having: Whenever I try to play a beatmap with my new CTL 470 tablet, I will load a beatmap and the cursor will suddenly start going very slow and become nearly unresponsive. Also, it will also on occasion have two cursors. I have already loaded the input speed to 1.0x and have no idea what the problem is. Is it reproducible? If so, explain the steps to do so: Include any relevant video or screenshots, and hardware information for hard crashes or lag issues: Currently running Mac OS X 10.7.5 with a CTL 470 Bamboo Wacom Tablet.
19:16 Anal: Hey you're on the support team correct? 19:17 TheVileOne: yes 19:17 Anal: Can you help me with a huge problem I've been haivng involving my computer and a Bamboo Pen tablet 19:22 Anal: Just whenever your available and can help that'd be really great.
19:23 TheVileOne: Maybe. I'm not a tablet guy. 19:23 Anal: It doesn't seem to be the tablet. 19:24 TheVileOne: dont bump threads so quickly. 19:24 Anal: o sorry, should it be around 24 hours or longer? 19:24 TheVileOne: yes. And I know nothing about Tablets 19:25 Anal: It's more of the client, I'm also having some trouble with the mouse relating to the same thing.
19:26 TheVileOne: Your sensitivity is fine? 19:26 Anal: It's at 1.0x 19:26 Anal: There is a huge differential between when I'm just at the osu!
Screen and when I'm in a beatmap. 19:27 Anal: While I'm at the screen it's fine, but as soon as a beat appears it becomes almost unresponsive. 19:28 TheVileOne: likely an input setting issue then 19:28 TheVileOne: osu!
Doesn't change any thing related to input from the menu to actually playing 19:28 Anal: Like input from my computer to the tablet? Or tablet to osu! 19:28 Anal: The speed changed and I don't realize how that would happen or how to fix it. 19:30 TheVileOne: Well if it is happening on both tablet and mouse. I'm not sure because they should be using separate input settings 19:30 TheVileOne: do you have acceleration set?
19:30 Anal: I don't realize how I can turn it off on my mac 19:31 Anal: someone said the tracking speed, but if I turn it all the way down I cannot move my mouse 19:33 TheVileOne: I don't know macs either. 19:33 Anal:;; 19:33 Anal: do u guys have another support guy that can help mac users 19:36 TheVileOne: hold on.
I'll look for some similar threads 19:36 Anal: ty 19:36 Anal: i couldn't find anything though 19:38 Anal: ugh the slowness, and the two cursors really get me 19:42 TheVileOne: idk 19:42 TheVileOne: I've heard about the two cursor issue before. 19:42 TheVileOne: I don't remember how it was resolved 19:42 Anal: all the threads said set input to 1.0x 19:42 Anal: doesn't work 19:43 Anal: you think peppy would know? 19:43 TheVileOne: 19:44 Anal: where is mouse precision 19:44 TheVileOne: idk 19:44 Anal:;-; 19:44 TheVileOne: look it up in your driver manual 19:44 TheVileOne: 19:45 TheVileOne: your problem is somewhere in this guide 19:46 Anal: kk 19:49 TheVileOne: I have problem thinking clearly this time of night. Sorry if i'm not as helpful as I should be 19:50 TheVileOne: fullTablet is much better at helping you and peppy does know a lot about tablet 19:50 TheVileOne: s 19:50 TheVileOne: and Macs 19:52 Anal: How would I contact one of them directly 19:53 TheVileOne: You wait patiently for them to reply to your tech support problem. 19:54 Anal: ok i guess 19:57 Anal: Wow now it's doing the same thing while i have the tablet unplugged 19:57 Anal: fml 19:57 TheVileOne: What do you mean? 19:58 Anal: The exact same problems I was having with the tablet are happening while trying to play with my mouse 19:58 Anal: While I have the tablet unplugged 19:58 TheVileOne: It's a problem with your Mac's input settings then. 19:59 TheVileOne: Go to where the Mac version of a control panel is 19:59 TheVileOne: Where it lets you change system settings 19:59 Anal: There 19:59 Anal: or I'm there 20:00 TheVileOne: Is there a place where your input drivers are?
20:00 TheVileOne: your mouse or tablet brand 20:00 TheVileOne: and is your cursor duplicating with your mouse 20:00 Anal: I see the tablet 20:00 Anal: yes 20:01 TheVileOne: screenshot? 20:01 Anal: what do you want me to screenshot 20:01 TheVileOne: The two cursors 20:01 Anal: kk 1 sec 20:01 Anal: this might be difficult 20:02 TheVileOne: shift f12 Are you talking about ingame cursors or just your regular cursor and the game cursor 20:02 Anal: ingame cursor 20:04 Anal: GOT IT 20:04 Anal: imguring nwo 20:05 TheVileOne: you could have just used shift f12 20:05 Anal: F keys aren't set correctly atm 20:05 Anal: 20:06 TheVileOne: wow thats weird. 20:06 Anal::') 20:10 TheVileOne: I found this 20:10 TheVileOne: probably similar issue. When you play with mouse do you have your tablet settings turned off? 20:11 Anal: as in what? 20:11 TheVileOne: in options the tablet setting is unchecked? 20:11 Anal: yeah 20:11 Anal: wait no it's usually checked sorry 20:12 TheVileOne: the two cursors has to be related to a tablet setting 20:13 Anal: i just checked and unchecked it while trying a beatmap between both and it's still doing it 20:15 TheVileOne: ugh all the past solutions say setting sensitivity to 1.0 solves it.
But you say that doesn't work. 20:15 Anal: It does not 20:15 Anal: Hope so 20:17 TheVileOne: does adjusting frame limiter help at all 20:18 Anal: It makes the cursors worse 20:20 Anal: It just crashed on me sorry 20:22 TheVileOne: You're going to need to find your mouse/tablet settings. All of the threads about this have to deal with tablets. If you're using a mouse, you should run your game as a mouse or the game will treat your mouse like a tablet 20:22 Anal: I can find both 20:23 TheVileOne: And you tried unchecking the tablet PC option when you tested with mouse? 20:23 Anal: yeah 20:24 TheVileOne: Can you disable your tablet drivers and try to use only your mouse drivers for input? 20:26 Anal: lemme try 20:28 Anal: I think I got them 20:28 Anal: Let me restart comp 20:31 Anal: let me see now 20:31 Anal: k so mouse works normally i think 20:32 TheVileOne: Is there any drags issues?
20:32 TheVileOne: Are 20:32 Anal: not that I could see 20:32 Anal: testing tablet rn 20:33 Anal: tablet didn't work 20:33 TheVileOne: So we know theres something wrong with your tablet driver settings 20:33 Anal: and now mouse is doing it again 20:33 Anal: looks like that was short lived 20:34 TheVileOne: or no? 20:34 TheVileOne: What 20:34 Anal: when I tried the mouse after the tablet, they both did it.;; 20:34 TheVileOne: Disable your tablet input. 20:35 Anal: I uninstalled the thing 20:35 Anal: disabled tabletpc supp 20:35 Anal: dont have it plugged in 20:35 Anal: still doing it 20:35 TheVileOne: Under your input devices, there is once one active device correct?
20:36 Anal: where are my imput devices 20:36 Anal: input 20:39 TheVileOne: Eh if you disabled the drivers then it shouldnt work. How did you try your tablet if you disabled the drivers? 20:39 Anal: I just plugged it in and it worked normally 20:39 Anal: I went to the 'Wacom Utility' or something and it said remove. So I did, I thought that was it.
20:39 TheVileOne: Well plugging it in obviously triggered the problem. 20:39 Anal: o god 20:39 Anal: does this mean I can't use a tablet 20:40 TheVileOne: No. It means that your tablet has a setting active that is causing this 20:40 TheVileOne: I'm not familiar with what your pen can do. 20:40 Anal: Where would I find this setting 20:40 TheVileOne: and your computer is for some reason treating any input as if it is a tablet pen 20:41 TheVileOne: for some reason 20:41 TheVileOne: I linked you the manual 20:41 Anal: So it would be in the manual 20:42 TheVileOne: But im not sure. You said you uninstalled the drivers but your tablet would still work.
20:42 TheVileOne: Can we be sure that the installed drivers are working when they are installed? 20:43 Anal: They were installed earlier and it wasn't working correctly with Osu! 20:43 Anal: but with everything else it works exactly how it's supposed to 20:43 TheVileOne: Yes.
But can you change a setting in the newly installed drivers? 20:44 Anal: I haven't reinstalled them 20:44 TheVileOne: What do your tablet settings look like? 20:44 Anal: screenshot?
20:45 TheVileOne: particularly things related to hor your device moves/drags 20:45 TheVileOne: how 20:45 TheVileOne: Screenshot will work 20:45 Anal: kk 20:45 Anal: 1 sec 20:46 Anal: 20:47 TheVileOne: There is a pen and mouse mode? 20:47 TheVileOne: Did you select mouse mod when you tried mouse 20:47 TheVileOne:? 20:47 TheVileOne: mode 20:47 Anal: what 20:48 TheVileOne: Tracking pen mode and mouse mode 20:48 Anal: yeah 20:48 Anal: I haven't been on mouse mode 20:48 TheVileOne: Confirm that this dragging issue only happens under pen mode. 20:49 Anal: happening on mouse as well 20:49 TheVileOne: you'll need to install the drivers again to fix the drag issue you have. It will have more settings. 20:50 Anal: I already did 20:50 Anal: I screenshotted those settings 20:50 TheVileOne: okay okay 20:54 Anal: What should I do now 20:55 TheVileOne: Go to touch options 20:55 Anal: There isn't a touch options 20:55 Anal: you mean pen or mouse?
Try playing in fullscreen mode, tell if it is any different. (low chance this solves the problem). Try disabling joystick support in osu! Options (if it is enabled). (low chance this solves the problem).
The problem you are describing starts happening the moment you plug your tablet? If it does, the problem disappears when you unplug it, or only after restarting the game without it connected? When you use the tablet, if you lift the pen well above the tablet surface, and then make the tip closer to another zone of the tablet: the cursor teleports to the new place, or it stays almost in the same place (and you have to 'drag' the cursor to move it with the pen)? (in other words, is absolute positioning working?).